Service & Support

Since its inception, Kerf Developments has earned an outstanding reputation for the quality support of a wide range of oxy-fuel, plasma and waterjet cutting equipment. The cornerstone of that success has undoubtedly been the outstanding level of service that comes as standard from the minute anyone makes contact with Kerf and even before they become a Kerf customer.

Many organisations offer a choice of competitive products but we understand that today’s customer requires more than that. Our success has been built on the expertise and dedication of our team. Whether advising on new machine installations or repairing and returning equipment to its original specifications, our reputation for technical know-how and good old-fashioned professionalism is without peer in our industry.

The Kerf Way

To get the most out of any piece of equipment, we believe that regular scheduled servicing is a must. Whenever a complex machine tool is looked after properly, its lifespan becomes longer and pound for pound, more productivity is achieved. At Kerf, our range of profiling machines, when serviced in accordance with our guidelines, will provide users with the best possible levels of reliability.

Aside from ensuring that your equipment is operating at peak performance, an additional benefit of using the Kerf team of engineers to maintain and service your equipment is that they will also check for potential problem areas and report them back to you - before they become a costly issue.

The frequency and scope of any Kerf service visits will depend entirely on the types of machines and the environments in which they are operating. Our customers benefit from a wide range of service contracts, each of which is designed to suit the user’s particular application. These vary from ‘light duty’ users where people may be using their equipment on a single shift, right through to our ‘heavy duty’ users who are running their units around the clock. The desired frequency of any servicing schedule would be assessed and advised accordingly.

Where any piece of oxy-fuel, plasma or waterjet equipment may have been supplied by a third party, the Kerf team will always be happy to quote for repair and replacement work. Subject to the age, type and condition of the equipment, we may be able to offer an ongoing scheduled service contract once it has been restored to an operational condition.

Service & Support Capabilities

Machine Installations

Key to the success of any machine tool installation is the machine installation. Kerf prides itself on having a dedicated team of specialists who will make sure that the equipment is installed correctly and which will provide our customers with years or reliable operation.

Configuration

To get the maximum from your equipment, your machine tool and its controller need to be set up and configured. Kerf has a team of highly qualified engineers who are able to provide assistance that will help you to get the most from your machine tool.

Training

Machine operator training, preventative maintenance and CADCAM training is offered by Kerf either on site or at our service and support headquarters. Courses are held on a regular basis that covers a broad range of topics. Kerf can put together customised training courses that best suit your requirements.

Spares, Consumables and Machine Tool Support

Kerf carries a large stock of machine parts and consumables. These are for a range of profiling machines and plasma units. If you are having trouble getting support for your existing profiling equipment we may be able to assist you. Please call Kerf with your requirements.

Service Promise

"As a Kerf customer, you will always be assured of the same level of service and obligation free advice. From the very first enquiry to the most recent installation or service visit, our goal is always to offer the very best industry advice."

Contact Kerf today to arrange an initial no obligation consultation.